Return Policy

At ZIPCodeMAPS, our goal is to make sure you get the business map you need—quickly, reliably and at the best possible price. And we are very proud to say that less than 2% of our maps are returned for any reason.

For your convenience, we have established easy to use replacement and return policies.

Satisfaction Guarantee

If you are not 100% satisfied with your standard map, ZIPCodeMAPS will work with you to create a map that will fit your needs. In some cases there may be an additional cost.

Mistakes by the ZIPCodeMAPS staff

First and foremost, we want you to get the map you need. If the people here at ZIPCodeMAPS make a mistake, we will simply correct the error by replacing the map. There is no additional charge to you, and we apologize for any inconvenience.

I ordered the wrong map

If you find that you have ordered the wrong map, we can help. Call us to discuss the map you want. Return the unwanted map in its original and re-sellable condition. We will apply the cost of the original map to the replacement, less any shipping and handling charges.

What you should do:

1. Call us within 2 days of receipt of your maps.
2. Get the Return Authorization Number (RAN) by completing the Return Request.
3. Return the product within 10 days of when the RAN was issued.

What ZIPCodeMAPS will not do:

1. Accept any returns that are not pre-authorized or don't have a Return Authorization Number (RAN).
2. Issue a RAN after 2 days after receipt of product.
3. Issue a RAN without a completed and signed Return Request.
4. Accept any return after 10 days after the RAN was issued.
5. Accept any product not in its original and re-sellable condition.
6. Accept returns of Paper Maps.

Wall Maps and Map Books

ZIPCodeMAPS will accept return of product in its original and re-sellable condition. The product must be free of any alterations, including staples, tape, pinholes and the effects of mounting.

What you should do:

1. Call us within 2 days of receipt of your maps.
2. Get the Return Authorization Number (RAN) by completing the Return Request.
3. Return the product within 10 days of when the RAN was issued.

Digital Maps

ZIPCodeMAPS will accept returns of digital products. A refund of 50% of the purchase price is available (does not include shipping and handling charges).

What you should do:

1. Call us within 2 days of receipt of your maps.
2. Get the Return Authorization Number (RAN) by completing the Return Request.
3. Return the product within 10 days of when the RAN was issued.

What ZIPCodeMAPS will not do:

1. Accept any returns that are not pre-authorized or don't have a Return Authorization Number (RAN).
2. Issue a RAN after 2 days after receipt of product.
3. Issue a RAN without a completed and signed Return Request.
4. Accept any return after 10 days after the RAN was issued.
5. Accept any product not in its original and re-sellable condition.

Custom Products

ZIPCodeMAPS does not accept returns of custom products.

Damaged Goods

If you receive a product with visible damage, call us immediately. If the damage is discovered before delivery, refuse it immediately. A replacement will be expedited and shipped to you as soon as possible. ZIPCodeMAPS appreciates your assistance in processing any claim with the shipping carrier.

Return Authorization Number (RAN)

All returns have a Return Authorization Number (RAN). Call your Client Service Representative—they will promptly process your request. Complete the Return Request and they will provide you with your RAN.

You may contact us here or call 1-888-434-6277.